Help! My order is missing, incorrect, or defective

Can't find your order?

If the tracking for your order indicates that it has been delivered, but you have not yet received your order, please check with your household, and check in with neighboring homes/buildings. It can also help to look in places that are out of plain sight, where the delivery carrier may have left the package.

Received an incorrect or defective product?

If your order has been delivered and there is damage, or there are missing or incorrect items, please contact us right away so we can make things right!

For further assistance, please contact our Customer Support Teams:

Apparel & Accessories orders: bearwear@asucla.ucla.edu

Computer & Technology orders: computerstore@asucla.ucla.edu

Textbook & Course Reader orders: textonline@asucla.ucla.edu

Bookzone orders: bookzone@asucla.ucla.edu